NDLI: Efficiency and effectiveness evaluation model — The case of international tourist hotel in Taiwan

Content Provider	IEEE Xplore Digital Library
Author	Shih-Ming Hsu Hui-Chun Chen Ching-Chung Chen
Copyright Year	2010
Description	Author affiliation: Department of Information Management, Hsing Wu College (Hui-Chun Chen; Ching-Chung Chen) \|\| Department of Management Information System, National Chengchi University (Shih-Ming Hsu)
Abstract	Most of the researches discussed the evaluation of hotel performance emphasized the operational efficiency and resources usage. The discussions about the ability to fulfill customer needs and to increase utilization of the services provided by a hotel are relatively rare. This study applies Data Envelopment Analysis (DEA) model to evaluate both efficiency and effectiveness of the international tourism hotels (ITHs) in Taiwan. The results show that there are 17 ITHs have reached efficiency and 7 ITHs have reached effectiveness during 2008. However, there are only 5 ITHs have achieved efficiency and effectiveness at the same time. The results may suggest that the ITHs care more about the utilization of resources, however, the services provided by ITHs did not been fully used by their customers. Therefore, the ITHs should pay more attentions on their customer needs and further provide services that fit customer needs.
Starting Page	1
Ending Page	6
File Size	110406
Page Count	6
File Format	PDF
ISBN	9781424464852
e-ISBN	9781424464876
DOI	10.1109/ICSSSM.2010.5530152
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-06-28
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Performance evaluation Productivity effectiveness efficiency Industrial economics Globalization Transportation Educational institutions Information management Environmental management Management information systems Data envelopment analysis Data Envelopment Analysis
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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