NDLI: Crowd-Enabled Technical Writing Services

Content Provider	IEEE Xplore Digital Library
Author	Vukovic, M. Salapura, V. Rajagopal, S.
Copyright Year	2013
Description	Author affiliation: IBM T. J. Watson Res. Center, Yorktown Heights, NY, USA (Vukovic, M.; Salapura, V.) \|\| IBM India Ltd., Chennai, India (Rajagopal, S.)
Abstract	Availability of high quality technical documentation is a critical enabler for users to fully take advantage of service capabilities, such as Cloud-based offerings where clients interact with the service via a portal and have no direct access to a service support. Technical writers are relying on the input from subject matter experts (SMEs) to create usable portal content. This disrupts service operation and reduces the productivity of the entire service offering team. While technical documentation may include contributions from a large distributed team, it often results in disconnected content with different writing styles. In this paper, we describe Scribe Crowd, a service for managing the process of composition of technical documents. Based on the principles of crowdsourcing, where a task may be outsources to many qualified agents, Scribe Crowd manages the distributed process of documentation and assigns incomplete pieces of write-up to appropriate experts. We present how Scribe Crowd has been used to engage over 120 business consultants to efficiently create content for 450 documents as part of an enterprise learning portal that serves information about banking, insurance and financial markets.
Starting Page	635
Ending Page	642
File Size	1062918
Page Count	8
File Format	PDF
e-ISBN	9780769550268
DOI	10.1109/SCC.2013.84
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-06-28
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Documentation Portals Insurance Software Banking Knowledge based systems crowdsourcin component IT services technical documentation
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Libarray of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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